Help

We’re Here to Help

Our free Tech Support is ready to assist.

Here at the Help Center, we'll answer basic questions about Adams® Tax Forms Helper® Online. We tackle the who, what, when, where and why of our online service.

Once you purchase Tax Forms Helper Online, you'll have access to a robust and expanded help section with a Quick Start video, dozens of step-by-step video tutorials, and technical support to guide you.

Access/Logging In

How do I get to Adams Tax Forms Helper Online?

You can click the my Adams Tax Forms Helper Online link in the upper left hand corner of every page.

Or type adamstaxforms.com/helperonline directly into your web browser and log in from anywhere, anytime.

Be sure to bookmark the link so you can return to Tax Forms Helper Online whenever you’re ready.

How do I log in to start filing after my purchase?

If you purchased the Online Service or E-file Bundles:

Look for your Order Confirmation email from the Adams Tax Center. We’ll help you set up a username and password for the online software.

The first time you enter Adams Tax Forms Helper Online from My Account, you’ll be asked to register your product and set up a high-security password for the online portal. And you’re in! Bookmark us so you can return as needed.

If you purchased a Tax Kit plus forms & envelopes:

An access code and password are enclosed in your package. Look for the neon green 8-½ x 11 sheet in your package with your instructions.

Got your package in hand? Go to adamstaxforms.com/helperonline and log in. We’ll help you register your product by setting up your permanent username and new high-security password.

I didn't receive my Order Confirmation email. What do I do?

Be sure to check your spam folder. Spam filters sometimes accidentally capture legitimate messages. It’s a good idea to check your spam filter settings from time to time. Be sure to add us to your address book or list of safe senders.

Still can’t find your confirmation email? Go to My Account, click My Orders, and Begin Product Registration.

How do I recover or change my password?

If you forget your Adams Tax Center password, we'll help you reset it.

  • Click Forgot at Login. Type your email address. We'll send a password reset confirmation to your email. From here, you'll make a new password to access your account.
  • To change your Adams Tax Center password any time, visit My Account and choose Manage Account Information. Check Change My Password to update your password.

Need help logging into Tax Forms Helper Online to do your taxes?

Go to adamstaxforms.com/helperonline then click Forgot Password and enter your email address. If you’re logging in for the first time in 2020, we’ll send a password reset link to your email.

Once you're in, you'll establish 3 security questions for your account. If you forget your password in the future, you can reset it right from the Tax Forms Helper Online login page.

How can I make my password stronger?

To maximize the security of your Adams tax accounts, follow IRS guidance for creating a strong password.

  • Use word phrases that are easy to remember rather than random letters, characters and numbers. By using a phrase, you may remember your password better.
  • Use strong, unique passwords for all accounts, whether it’s to access a device, tax software products, cloud storage, wireless networks or encryption technology.
  • Use a minimum of eight characters; longer is better. Avoid personal information or common passwords.
  • Don’t reuse passwords. For example, changing Bgood!17 to Bgood!18 isn’t a recommended practice.
  • Store your password list in a secure location such as a safe or locked file cabinet. Or, use a password manager program to track passwords, but protect it with (you guessed it) a strong password.
  • Don’t disclose passwords to anyone for any reason.

1099 NEC Nonemployee Compensation

What is the 1099-NEC?

Starting in 2020, IRS Form 1099-NEC replaces box 7 on the 1099-MISC.

That means businesses can no longer report nonemployee compensation on the 1099-MISC form.

Instead, you’ll need new IRS Form 1099-NEC to report your small businesses nonemployee compensation for the 2020 tax season.

I used the 1099-MISC last year. Will I need to file a 1099-NEC now?

Adams Tax Forms estimates that most of our 1099-MISC filers will need to use a 1099-NEC this year.

  • If you used Box 7 to report nonemployee compensation last year, you’ll need to grab the 1099-NEC tax forms to report these nonemployee income payments this year.
  • If you used Box 7 of the 1099-MISC last year, and you also used other box numbers to report other types of payments, you may need BOTH forms for the same recipient this year.
  • If you didn’t use 1099-MISC Box 7 last year, you’ll need the revised 1099-MISC for 2020. Look at the form closely—box numbers have been shuffled and the form has been completely redesigned for 2020.

See The New 1099 NEC to get your small business up to speed on this massive change to 1099 filing.

Can I get an automatic extension on filing the 1099-NEC?

No, you cannot. There is no automatic 30-day filing extension for the NEC.

The 1099-NEC will typically be due on January 31 each year. For 2020 tax returns, that date falls on a Sunday, so the deadline will be February 1, 2021.

A one-time 30-day extension is only available under one of four hardship conditions, by submitting a written request to the IRS.

Acceptable reasons for a one-time extension include:

  • Your operation was affected by the death, serious illness or unavoidable absence of the person responsible for filing information returns.
  • Your company was affected by fire, casualty or natural disaster.
  • Your company was “in the first year of establishment.”
  • Your company didn’t receive data on a payee statement such as a Schedule K-1, Form 1042-S, or the statement of sick pay required under IRS regulations, in time to prepare an accurate information return.

What are the penalties for filing 1099-NEC late or for not filing?

Not providing a correct 1099 Form at all (intentional disregard) carries a penalty of $560 per 1099, with no maximum for the year.

Filing a mandatory 1099 form late could lead to penalties ranging from $50 to $280 per 1099, with a maximum of $1,130,500 a year for your small business.

The IRS considers you a small business if you made $5 million or less in average annual revenues for each of the past 3 years.

Late penalties vary based on just how late your information return will be:

Within 30 Days of Due Date
$50 per 1099, maximum penalty of $197,500

More Than 30 Days Past the Due Date
$110 per 1099 by August 1; maximum penalty of $565,000
$280 per 1099, if you file after August 1; maximum penalty of $1,130,500

Printing & Filing

Will Adams tax forms work on laser or inkjet printers?

Adams® tax forms are laser printer and inkjet printer compatible. Our forms are produced on archival quality paper with heat-resistant inks that support both types of printers.

Adams tax forms are also available at select retailers on pin-fed printer paper for dot matrix printers.

How can I get the best alignment when printing tax forms?

This year we’ve revised our printing guidelines to help Tax Forms Helper Online users print beautifully aligned forms with less effort from Adobe Reader.

To print, simply select Adobe PDF as your printer in the Print dialog box instead of your web browser.

  • Set page scaling to None
  • In the Print dialog box, check Auto-rotate and Center
  • In Page Sizing & Handling, check Choose paper source by PDF paper size

Before you begin printing, make sure you’ve installed the most recent version of Adobe Reader -- available for free from Adobe’s website.

Can I print tax forms from Tax Forms Helper® Online onto plain paper and send them to the IRS or Social Security Administration (SSA)?

If you plan to mail your taxes to the IRS or SSA, you must send scannable forms with Flint red OCR dropout ink for your Copy A forms and your accompanying summary transmittals. You may face delays and penalties for sending plain ink copies to federal agencies.

Online Help/Compatibility

What computer system or browsers can I use?

Adams Tax Forms Helper Online works on all computer platforms with any modern web browser. Our application runs best on the latest versions of Mozilla Firefox, Google Chrome, Internet Explorer, Microsoft Edge and Safari. Firefox is recommended for ease of printing.

Can I trust an online tax service?

Each year, millions of tax users do!

You get peace of mind from knowing that a misplaced USB or hard drive crash isn't catastrophic. With cloud-based storage, your data is backed up.

Adams Tax Forms Helper Online uses 256-bit AES encryption for military-grade classified data storage. Your data is transmitted to federal agencies with secure TLS protocols to ensure end-to-end authentication, privacy and data integrity.

Is E-Filing secure?

The IRS debuted e-filing for individual tax returns 27 years ago. Since then, IRS e-file has safely transmitted more than 1 billion tax returns using encryption standards established by the US government’s National Institute of Standards and Technology (NIST).

Frequently Asked Questions?

Why can’t I continue to use the Adams Tax Forms Helper CD?

We know the Adams Tax Forms Helper CD had lots of fans, and we appreciate the love!

We’ve upgraded to a browser-based system so you don’t need to store space-hungry apps on your computer or wait for long system updates to complete.

  • There are never any downloads, programming updates or technical details for you to mind.
  • You can login to my Tax Forms Helper Online from any computer and get right to work.
  • Your data is encrypted for security and regularly backed up to the cloud.

Even though we’re faster and easier to use than ever, we’re still here if you need us. Our Tech Support stands ready to help you make a smooth transition.

Can I run a summary report in Adams Tax Forms Helper Online?

Yes, you can run summary reports to view one payer, multiple payers or all payers at one time.

Contact Us

How to reach us

phone: 1.877.860.4648

email: gttechsupport@lsccom.com

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