Help

We’re Here to Help

Our free Tech Support is ready to assist.

Here at the Help Center, we'll answer basic questions about Adams® Tax Forms Helper® Online. We tackle the who, what, when, where and why of our online service.

Once you purchase Tax Forms Helper Online, you'll have access to a robust and expanded help section with a Quick Start video, dozens of step-by-step video tutorials, and technical support to guide you.

Access/Logging In

How do I get to my Adams® Tax Forms Helper® Online?

You can click the my Adams Tax Forms Helper Online logo in the upper right hand corner of our homepage.

—Or—

You can also type my Adams Tax Forms Helper Online directly into your web browser and log in from anywhere, anytime.

Be sure to bookmark the link so you can return.

How do I log in to Adams Tax Forms Helper Online?

If you purchased a Tax Kit plus forms & envelopes:

Look for your Order Confirmation email from Adams Tax Center. We'll help you set up a username and password for Adams Tax Center.

The first time you enter Adams Tax Forms Helper Online from My Account, you'll be asked to register your product and set up an ultra high security password for the online portal. (See IRS tips in How can I make my password stronger.)

That's it. Bookmark us so you can return as needed.

If you purchased a Tax Kit plus forms & envelopes:

An access code and password are enclosed with your supplies. Look for the bright pink 8-½ x 11 sheet in your package.

Got your package? Go to my Adams Tax Forms Helper Online and log in. We'll help you register your product by setting up your permanent username and ultra high security password.

I didn't receive my Order Confirmation email. What do I do?

Be sure to check your spam folder. Spam filters sometimes accidentally capture legitimate messages. It's a good idea to occasionally check your spam filter settings. And, of course, add us to your address book or list of safe senders.

Still can't find it? You can also go to My Account, click My Order, and Begin Product Registration.

How do I recover or change my password?

If you forget your Adams Tax Center password, we'll help you reset it.

  • Click Forgot at Login. Type your email address. We'll send a password reset confirmation to your email. From here, you'll make a new password to access your account.
  • To change your Adams Tax Center password any time, visit My Account and choose Manage Account Information. Check Change My Password to update your password.

Need help logging in to Tax Forms Helper Online? Go to adamstaxforms.com/helperonline then click Forgot Password and enter your email address. If you’re logging in for the first time in 2019, we’ll send a password reset link to your email.

Once you're in, you'll establish 3 security questions for your account. If you forget your password in the future, you can reset it right from the login page.

How can I make my password stronger?

You'll need to create an ultra high security password to access the Adams Tax Forms Helper Online site. To maximize the security of all your Adams tax accounts, follow the latest IRS guidance for tax preparers.

  • Use word phrases that are easy to remember rather than random letters, characters and numbers. By using a phrase, you may remember your password better.
  • Use strong, unique passwords for all accounts, whether it’s to access a device, tax software products, cloud storage, wireless networks or encryption technology.
  • Use a minimum of eight characters; longer is better. Avoid personal information or common passwords.
  • Don't reuse passwords. For example, changing Bgood!17 to Bgood!18 isn't a good practice.
  • Store your password list in a secure location such as a safe or locked file cabinet. Or, use a password manager program to track passwords, but protect it with (you guessed it) a strong password.
  • Don't disclose passwords to anyone for any reason.

Printing & Filing

What types of printers are supported?

You can create professional-looking forms with Adams Tax Forms Helper Online from most laser or inkjet printers.

You may find you'll need to adjust your margin settings to accommodate standard IRS tax forms. When you're logged into Adams Tax Forms Helper Online, we'll help you make the right adjustments.

I am printing forms from Tax Forms Helper Online onto plain paper with my data. Can I print Copy A of my W-2s for the Social Security Administration?

Only submit your data to federal agencies on authorized Copy A forms.

Likewise, the IRS only accepts red ink copy A 1099 and 1096 forms. You may face delays and penalties for sending plain ink copies to federal agencies.

If you don't have IRS-approved red ink forms, remember to order Adams Tax Forms Kit.

Online Help/Compatibility

What computer system or browsers can I use?

Adams Tax Forms Helper Online works on all computer platforms with any modern web browser. Our application runs best on the latest versions of Mozilla Firefox, Google Chrome, Internet Explorer, Microsoft Edge and Safari.

Can I trust an online tax service?

Each year, millions of tax users do!

You get peace of mind from knowing that a misplaced USB or hard drive crash isn't catastrophic. With cloud-based storage, your data is backed up.

Adams Tax Forms Helper Online uses 256-bit AES encryption for military-grade classified data storage. Your data is transmitted to federal agencies with secure TLS protocols to ensure end-to-end authentication, privacy and data integrity.

Is E-Filing secure?

The IRS debuted e-filing for individual tax returns twenty-six years ago. Since then, IRS e-file has safely transmitted more than 1 billion tax returns using encryption standards established by the US government's National Institute of Standards and Technology (NIST).

Frequently Asked Questions?

Why can't I continue to use the Adams Tax Forms Helper CD?

We know the Adams Tax Forms Helper CD had lots of fans, and we appreciate the love!

We've upgraded to a browser-based system that eliminates the need to store space-hungry apps on your laptop or computer. There are never any downloads, programming updates or technical details for you to mind. You can login to my Tax Forms Helper Online from any computer and get right to work. Your data is encrypted for security and regularly backed up to the cloud.

Even though we're faster and easier to use than ever, we're still here if you need us. Our Tech Support stands ready to help you make a smooth transition.

Can I run a summary report in Adams Tax Forms Helper Online?

Yes, you can run summary reports to view one payer, multiple payers or all payers at one time.

Contact Us

How to reach us

phone: 877.860.4648

email: gttechsupport@lsccom.com

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hours: Monday - Friday 7:30 am - 5:30 pm EST